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TERMS & CONDITIONS

LIABILITY WAIVER

All customers participating in a HELE ON KAUAI BIKE RENTALS must complete and sign a release of liability waiver. All minors (18 years and under) require a guardian signature on their waiver. Click this link HERE to sign the liability waiver in advance.

CANCELLATION POLICY

Cancellations made within 24 hours prior to tour departure will be charged at the full price of your reservation. Cancellations made within 48 hours prior to tour departure will be charged a 20% cancellation fee. Cancellations that are made outside of the 48-hour cancellation policy are subject to a full refund. HELE ON KAUAI BIKE RENTALS reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings or events beyond our control. In these events, full refunds will be offered. Please check your booking information carefully to ensure that all information is correct and that we have answered all your questions.  No Shows will also be charged at full reservation price.

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Please note. This is a fixed rule. There will be no exceptions.  

WEATHER

Our rentals go rain or shine! Dress for the weather.

HOTEL VOUCHER POLICY

  • Voucher Inclusions: Each hotel voucher includes two complimentary beach cruiser rentals for up to 2 hours.

  • Reservation Required: Guests must make a reservation online in advance to redeem their voucher. Vouchers must be presented at check-in for the rental.

  • Upgrade Options: Guests can upgrade to premium bikes, including city bikes and e-Bikes.

  • Voucher Value: The voucher covers beach cruiser rentals only and cannot be redeemed as a discount or credit toward other bike types or services.

  • Time Limit: The complimentary rental period is limited to 2 hours. Additional time beyond the 2 hours will be charged at our standard hourly rates.

  • Non-Transferable: Vouchers are non-transferable and cannot be exchanged for cash or other services.

  • Liability Waiver: Guests must sign a liability waiver before renting any bike. All rentals are subject to availability.

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